Frequently Asked Questions (FAQs)

Everything you want to know before you commit to your 90-day transformation.

We built HiWox on the belief that wellness only works when it's honest — about what we do, how we do it, and what you can expect. This page answers the questions people usually ask before they trust us with their health, their data, and their time.

About the HiWox Approach

What exactly is HiWox?

HiWox is a wellness transformation platform built around a 9-dimension wellness framework — covering the physical, mental, and lifestyle factors that actually determine how well you live, not just how you look. Instead of isolated fitness or diet plans, we look at the whole picture and build a structured 90-day program around it.

Why 90 days specifically?

Ninety days is long enough to build a real habit and see measurable change, but short enough to stay focused and finish what you start. Every program is structured in phases within that window, so you're never guessing what comes next.

Is this a fitness app, a diet plan, or something else?

Neither, exactly. HiWox is a guided transformation system. Fitness and nutrition are part of it, but so are sleep, stress, mindset, and the other dimensions in our framework. A single app or diet plan usually addresses one piece; we're built to address the whole system.

What are the 9 dimensions of wellness HiWox tracks?

They span physical health, nutrition, movement, sleep, mental and emotional wellbeing, stress management, social connection, purpose, and daily lifestyle habits. Your program is built around where you're starting from across all nine — not a one-size-fits-all template.

Do I need to be "already healthy" to start?

No. The program is built to meet you at your starting point, whatever that looks like, and progress from there. That's the point of assessing all 9 dimensions before your plan is built.

The Captain Model — Who's Actually Guiding You

What is a "Captain"?

A Captain is your dedicated accountability guide throughout the 90-day program — a real person, not a chatbot or a generic support ticket. They check in on your progress, help you adjust when life gets in the way, and keep you moving toward your goals.

Are Captains qualified professionals?

Captains are trained and onboarded specifically on the HiWox framework and accountability methodology.

What's the difference between a Captain and a coach or therapist?

A Captain focuses on accountability and consistency within your HiWox program — helping you actually follow through on your plan. They are not a substitute for a licensed medical professional, therapist, or dietitian, and HiWox will always direct you to appropriate professional care for medical or clinical concerns.

How often will I hear from my Captain?

The frequency at which your Captain will contact you, depends on the health review done at the start. Your consent will be taken for this before the schedule is set.

What happens if I don't connect with my Captain?

A designated officer will reach out to you to understand the problem and resolve it within 24 hours.

Your Data & Privacy

What personal data does HiWox collect, and why?

We collect the information needed to build and personalize your wellness plan — things like your baseline assessment across the 9 dimensions, progress check-ins, and basic account details. We don't collect anything beyond what's needed to deliver the program.

Is my health information kept private?

Yes. Your health and wellness data is handled in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act), and is never sold to third parties. Full details are in our [Privacy Policy].

Who can see my personal wellness data?

Access is limited to what's needed to support your program — primarily your assigned Captain and the systems that power your plan. We don't share your individual data with employers, insurers, or advertisers.

Can I request my data be deleted?

Yes. You can request access to, correction of, or deletion of your personal data at any time, consistent with your rights under the DPDP Act. Details on how to submit a request are in our Privacy Policy.

Is my payment information secure?

Payments are processed through secure, encrypted third-party payment gateways. HiWox does not store your full card or banking details on its own servers.

Programs, Pricing & Commitments

What's the difference between HiWox's individual and organizational programs?

HiWox offers both a direct-to-consumer (B2C) program for individuals and a B2B2C model for organizations who want to offer HiWox to their employees or members. The core framework is the same; the enrollment and support structure differs.

What do I actually get for the price I pay?

The details will be given to you when you Sign up to the App and take the package that best suits your needs.

Is there a refund policy if the program isn't right for me?

Yes. HiWox offers a refund policy if you think that the program is not best suited to your needs. But, the refund will be based on our terms and conditions which are outlined at the beginning of the program.

Can I pause or cancel my program mid-way?

Yes. After a discussion with our customer care, the program can be caused or cancelled mid-way.

Will the price change during my 90 days?

No. The price you're quoted at enrollment is locked in for the duration of your program.

Safety & Medical Boundaries

Is HiWox a substitute for medical advice?

No. HiWox is a wellness and accountability program, not a medical service. Nothing in the program should be treated as diagnosis, treatment, or medical advice. If you have an existing medical condition, you should consult a licensed healthcare provider before starting, and continue any prescribed care alongside the program. Full detail is in our Disclaimer Policy.

What if I have a pre-existing health condition?

You're encouraged to disclose relevant conditions during your initial assessment so your plan can be built responsibly around them, and to check with your doctor before beginning any new wellness or fitness routine.

Who do I contact if something feels wrong during the program?

You can contact our team at support@hiwoxcare.in.

Still Have Questions?

If you didn't find your answer here, reach out to us at support@hiwoxcare.in — a real person will get back to you, not an automated response.